- What is Personal Information?
- Why we collect Personal Information?
- How we collect your Personal Information
- How we use your Personal Information
- Direct Marketing
- Do we disclose your Personal Information to anyone?
- Is your Personal Information secure?
- Can you access your Personal Information?
- Can your request to access your Personal Information be denied?
- Use of a Commonwealth Identifier
- Do you have to be identified at all?
- Does your Personal Information leave Australia?
- Sensitive Information
- Concerns or Requests for access
- Can you complain about a breach of your privacy?
- What if you are not satisfied with the response?
Personal information is any information about you that identifies you or information by which your identity can be reasonably determined.
Collection of your personal information is essential for us here at Quinlan Miller & Treston to enable us to provide you with our legal services.
By collecting personal information we:
- Provide legal services to you;
- Provide you with an option of receiving our publications;
- Include you in Quinlan Miller & Treston functions as appropriate;
- Without the collection and making use of your personal information we are unable to provide you with our legal services.
Mostly we collect your personal information directly from you. This is generally collected throughout the course of our relationship with you.
Personal information can also be collected about you from other sources. Set out below are examples of where we may receive personal information about you from another source and an explanation as to why this would happen:
- A reference to you from another firm of lawyers who may not be able to act for you;
- Contact from your employer in the course of requesting us to provide legal services to you;
- An insurance company where we are pursuing a claim on its behalf that is you are its insured;
- If you are buying or selling a property a real estate business or organisation.
Specific consent to any collection will be required in most cases. This is also the case for use or disclosure of your personal information by us. Such consent will usually be required in writing. There may be occasions or circumstances where your verbal consent is accepted by us. There is also implied conduct of yourself that enables us to have your consent.
This is to provide legal services to you and to include it in our direct marketing data base as well as our client data bases.
On occasions we may use your personal information to provide you with information about our services. If you do not want to receive any of this information provide us with an email at email@example.com.
If you have told us that you no longer wish to receive information about our services we will not send you any further material.
If you then change your mind just let us know again by email at firstname.lastname@example.org.
Quinlan Miller & Treston does not disclose your personal information to a party outside Quinlan Miller & Treston for the purposes of allowing them to market their products or services to you.
We may disclose your personal information in certain circumstances.
Circumstances arise where we are required or authorised by law to disclose your personal information. Such information may be disclosed to a Court in response to a Subpoena.
If you have consented to us so doing then we may disclose your personal information subject to that consent. Such disclosure can be in writing or verbally or may be implied by your conduct.
Where the provision of legal services to you requires us to disclose your personal information to third parties (for example in a property transaction a lender) then your consent is implied when you engage us. You do have the ability to tell us otherwise.
Generally we do not disclose your personal information to a party outside Quinlan Miller & Treston unless that party is contracted in some way to us for example to provide administrative services and that party is bound by the same privacy rules that we follow.
The following are examples of parties to whom we may disclose your personal information and the reason for such disclosure:
- Expert witnesses such as doctors, engineers etc;
- Barristers engaged to provide services on our and your behalf in accordance with your instructions;
- Other law firms who are engaged to act as our agents on your behalf;
- Mail service providers for the mailing of direct marketing material etc.
Ensuring your Personal Information is current and up to date it is important for you to understand that we rely upon the personal information we hold about you so that we can efficiently provide our legal services to you.
For this reason it is very important that your personal information that we have is accurate, current, complete and up to date.
As such during the course of our solicitor client relationship we will ask you to tell us of any changes to your personal information. You can at any time contact us to make a change about the accuracy or completeness of the information that we hold about you.
Quinlan Miller & Treston takes every reasonable precaution to safeguard your personal information from loss, misuse, modification, disclosure or unauthorised access.
When your personal information is no longer required it is the practice of Quinlan Miller & Treston to securely destroy the information or delete it from our system. Generally this occurs seven years after your file has been archived.
You may request access to any of the personal information that we hold about you.
In most cases, a summary of personal information such as your name, address details, contact telephone numbers and the matters you have instructed us on are freely available to you by contacting us at email@example.com.
If your request is more detailed such as access to information held in archives, then a fee may be charged to cover the cost of retrieval and the supply of the information to you.
Quinlan Miller & Treston is not always required to provide you with access to your personal information on request.
We may refuse you access in a number of circumstances such as whether the information relates to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious.
If your request for access is denied or refused we will explain why we have reached that decision.
This is a Commonwealth Agency designated identification number such as a Medicare Number or Tax File Number (TFN).
Quinlan Miller & Treston does not use Commonwealth identifiers as a means of identifying the personal information we may have collected about you.
If it is lawful and practicable to do so we may offer you anonymous identification in dealing with us anonymously. This may occur for example when you make an enquiry about the types of products or services we offer.
Otherwise, as you can understand the nature of legal service provision is such that anonymity cannot be maintained.
Quinlan Miller & Treston does not send personal information outside Australia unless you have consented as part of the legal services we are providing to you or it is authorised by law.
Sensitive information can be information about your:
- Racial or ethnic origin;
- Political opinions;
- Membership by political association;
- Religious beliefs or affiliations;
- Philosophical beliefs;
- Membership of a Professional or Trade Association;
- Membership of a Trade Union;
- Sexual preferences or practices;
- Criminal record;
Quinlan Miller & Treston only collects, uses or discloses sensitive information about you as allowed by law, for example, where we have received your consent to so do, or the collection is necessary to the establishment, exercise or defence of a legal claim.
Visiting us at our office Level 5, 179 Turbot Street, Brisbane;
- By telephoning us on 07 3223 6400;
- By emailing us at firstname.lastname@example.org.;
- By writing to the: Privacy Officer, Quinlan Miller & Treston, GPO Box 2500, Brisbane, Queensland, 4001.
You can make a complaint in any of the following ways:
- By telephoning us on 07 3223 6400;
- By emailing email@example.com.
- By writing to us Privacy Officer, Quinlan Miller & Treston, GPO Box 2500, Brisbane, Queensland, 4001.
If you are not satisfied with the result of your complaint you can refer your complaint to the Federal Privacy Commissioner. The Federal Privacy Commissioner’s contact details are as follows:
- By telephone 1300 363 992;
- By writing to Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney, NSW1042.